jet9a Privacy Policy
Your personal information is completely safe with us — jet9a ensures your privacy through SSL encryption and strict data protection policies.
Introduction & Scope
jet9a is a trusted online betting and casino platform in Bangladesh. We believe that every user's personal information is their own asset, and protecting it is our primary responsibility. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use and store it, and what rights you have.
This Policy applies to jet9a's website, mobile platform, and all associated digital services. By using our platform, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
This Policy may be updated from time to time. For significant changes, we will post a notice on the website. The latest version will always be available on this page.
What Information We Collect
2.1 Registration & Account Information
When you open an account at jet9a, we collect the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred language and currency (BDT)
2.2 Identity Verification Information
To ensure the security of our platform and maintain the integrity of financial transactions, we may collect additional information for identity verification in certain cases:
- Copy of national ID card or passport
- Proof of residence
- Payment method verification details (bKash, Nagad, or Rocket account number)
This information is used solely for identity verification and fraud prevention purposes.
2.3 Transaction & Financial Information
We securely store information about each financial activity:
- Deposit and withdrawal amounts and timestamps
- Payment method used (bKash, Nagad, Rocket)
- Transaction ID and reference number
- Information related to bonuses and promotions
2.4 Technical & Usage Information
To improve your browsing and gaming experience, we automatically collect certain information:
- IP address and device type
- Browser version and operating system
- Page visit history and session duration
- Cookie and local storage data
- Game play history and bet logs
Purpose of Data Use
jet9a uses your information only for specific, legitimate, and transparent purposes. We never collect your information unnecessarily or improperly sell it to third parties.
Account Management
Your information is used to create, verify, manage, and secure your account. This includes password recovery, login verification, and account security monitoring.
Payment Processing
Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, and Rocket, and to prevent financial fraud.
Customer Support
Relevant information is used to resolve your issues through 24/7 live chat and email support, and to improve the quality of assistance provided.
Responsible Gaming
Information is used to monitor playing patterns and behaviour to identify problematic gaming and to take supportive measures to protect users.
Service Improvement
Technical information is used to analyse user experience and continuously improve jet9a's services, interface, and gaming options.
Security & Fraud Prevention
Information is used to detect and prevent unauthorised access, fraudulent activity, and money laundering, and to maintain the overall security of the platform.
Data Sharing & Disclosure
jet9a never sells your personal information or shares it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Service Provider Partners
Minimum necessary information is shared with trusted service providers for key operational functions such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and security services.
These partners operate under strict confidentiality agreements and may not use this information without jet9a's instructions.
Legal Obligations
If disclosure of information is required by a valid order from a legal authority or government directive, we provide the minimum necessary information in full compliance with applicable law.
Prior to any such disclosure, we will endeavour to notify you to the extent legally permitted.
Important: jet9a never sells your information to advertisers, data brokers, or any other commercial entity. Your information is used solely to provide you with our services.
Cookies & Tracking Technology
The jet9a website uses cookies and similar tracking technologies. These are small data files stored in your browser that personalise and improve your experience.
Essential Cookies
These cookies are required to maintain login sessions, verify security tokens, and operate the core functions of the platform. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preference, theme settings, and other personal preferences. They make your experience more convenient.
Analytics Cookies
These are used to analyse website traffic, page performance, and user behaviour. This information is collected in aggregate form and is not personally identifiable.
Cookie Controls
Cookies can be managed, restricted, or deleted from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.
Data Protection Measures
jet9a follows the highest industry-standard technologies and practices to protect your information. Our security framework is continuously updated to keep your data safe from emerging threats.
Encryption
All data transmission on our website and applications is secured through TLS/SSL encryption. Your password and sensitive information are stored using industry-standard hashing algorithms and are never stored in readable form.
Access Control
Only authorised personnel can access the necessary data within jet9a's internal systems. Strict role-based access control ensures that no staff member can access information beyond their responsibilities.
Security Monitoring
Our security team monitors systems around the clock. If unusual login attempts, suspicious transactions, or any other security risk is detected, immediate action is taken.
Data Backup
Your information is regularly stored in secure backups. Physical security measures at data centres and disaster recovery protocols ensure that your information remains safe even in the event of a technical failure.
Data Retention Period
jet9a retains information only for as long as it is needed. Retention periods for different types of information are as follows:
- Account Information: For as long as the account is active, and for a specified period after account closure in accordance with applicable legal requirements.
- Financial Transaction Information: Retained for an extended period to meet financial regulations and audit requirements.
- Identity Verification Documents: Retained for a period determined by applicable regulations from the date verification is completed.
- Technical Logs & Access Information: Retained for a short period as required for security analysis.
- Customer Support Records: Retained to maintain service quality and facilitate dispute resolution.
Once the need for retaining information has ended, we securely delete it or irreversibly anonymise it.
Your Rights
jet9a places the highest importance on your rights over your personal information. Your key rights are described below:
Right to Access
You have the right to know what information we collect about you, how we use it, and with whom we share it. This Policy provides that information transparently.
Right to Rectification
If your account contains incorrect or incomplete information, you have the right to correct or update it. This can be done through account settings or customer support.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information related to legal obligations or ongoing transactions.
Right to Object to Processing
You have the right to object to the processing of your information for marketing or non-essential purposes. In such cases, we will duly consider your request.
Data Portability
If you wish to receive a copy of the information we hold about you in a structured, machine-readable format, you may contact us.
Right to Withdraw Consent
Where we process information based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of your rights, please contact our support team. We will respond to your request as quickly as possible and within the timeframe required by applicable regulations.
Protection of Minors
jet9a strictly provides services to those aged 21 and above. We do not intentionally collect any personal information from minors.
We verify age at the time of account registration and have additional verification measures in place for suspicious cases. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
21+ Only: jet9a is for those aged 21 and above only. If anyone operates an account under a minor's identity, the account will be terminated.
Policy Changes & Updates
jet9a may review and update this Privacy Policy from time to time. Changes may be made due to service updates, legal requirements, or security concerns.
For significant changes, we will post a notice on the website and, where applicable, notify the registered email address. If you continue to use the platform after changes are made, it will be assumed that you have consented to the updated Policy.
The "Last Updated" date at the top of this page always indicates the time of the most recent review. Previous versions may be provided upon request.
Contact & Complaints
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact our support team. We provide support in both Bengali and English.
Complaints Process
If you have any complaints about the protection of your information, please contact our support team directly first. We will take the matter seriously and try to resolve it as soon as possible.
jet9a is committed to your right to privacy, and we view every complaint as an opportunity to improve our service.
Use live chat for quick support — our team is always ready.